Customer Service Portal

 

 

 

 

 

 

FREQUENTLY ASKED QUESTIONS
1. HOW CAN I MAKE FTTX SERVICE INQUIRY?
  • Please kindly leave us your
    – Location (GPS coordinates) or screenshot on map / Name / Contact No. (or) Viber No.
  • Please wait for our sales team to contact you in (1- 2 business days) after a feasible check (network coverage & installation charges), (installation is free of charge for last-mile within 300 m).
2. WHAT’S SPECIAL ABOUT FAST-TRACK PROMOTIONS?
SOHO FTTx (Work-from-home & Learn-from-home)
  • Installation within 2 weeks after upfront cash payment.
  • Additional bandwidth (up to 20 Mbps) for every package.
  • Additional 20 Mbps for 12-month advanced payment.
SME FTTx (For MSMEs)
  • Installation within 2 weeks after payment.
  • Additional bandwidth (up to 20 Mbps) for every package.
  • Additional 20 Mbps for 12-month advanced payment.
  • upfront MRC payment promotion applicable

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